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MSMandalSetu

How it works

Every step is recorded on your issue timeline.

  1. 1

    Create an account

    Sign up with your name, mobile number and email, and choose your Gram Panchayat. Aadhaar is not required.

  2. 2

    Submit an issue

    Describe the problem, choose a category and Gram Panchayat, and optionally add a photo or your location. You get a reference number like RNS-2026-000001.

  3. 3

    Review and routing

    Platform administrators review the issue, confirm the category and identify the responsible institution — this may be the Gram Panchayat, a Mandal office or a department.

  4. 4

    Institution response

    Verified institutional users can see only issues assigned to them and post responses and progress updates.

  5. 5

    Your confirmation

    When an issue is marked resolved, you can confirm and close it, or reopen it if the problem remains.

Submitting an issue on MandalSetu does not automatically constitute a statutory government complaint. Use the relevant official grievance channel where formal submission is required.

"Resolved" on MandalSetu means an institution or administrator reported resolution. It is reported separately from citizen-confirmed closure, and is not an independent verification of the real-world outcome.

Report a Community Issue