Privacy policy

What we collect

Name, mobile number, optional email, your Gram Panchayat and village, language preference, and the issues, photos and documents you choose to submit. We do not ask for Aadhaar, caste, religion or political affiliation.

Why we use it

Only to manage your account, process and route the issues you submit, notify you of updates, and produce anonymous, aggregated statistics.

Who can see it

Your issues are private. Only you, platform administrators, and verified institutional users assigned to your issue can see them. Your contact details are never shown publicly. Public dashboards show only counts.

Your rights

You can access, correct or request deletion of your personal data from "Privacy & consent" in your account. You can withdraw consent at any time; this may close your account.

Retention

Issue records are retained while needed for accountability and audit, after which they are anonymised or deleted according to the platform retention policy.

Children

The platform is intended for adults (18+). Do not submit information about children beyond what is strictly necessary to describe a community issue.

Grievance officer

Grievance officer contact details will be published here before public launch.